Shipping policy

Created: 11/12/2025

Updated: 11/12/2025

This Shipping Policy outlines the terms and conditions regarding the shipment and delivery of products purchased from PATRIVIN VEER GEETHA RAMA ("we," "our," or "us") via the website patrivinherbalmanju.com (the "Site").

1. Order Processing Time

  • All orders are processed and prepared for shipment within 1-2 working days (excluding weekends and public holidays) from the date the order is confirmed and payment is successfully processed.

  • Orders received after 12:00 PM IST on a working day may be processed on the following working day.

  • Please note that the Order Processing Time is separate from the Delivery Time.

2. Delivery Time

  • We are committed to delivering your products efficiently. Once your order has been processed and shipped, all products will be delivered to your specified location within 7 working days.

  • This delivery timeframe is an estimate and is calculated from the date of dispatch.

  • Delivery times may be subject to minor delays during peak holiday seasons, sales events, or due to unforeseen logistical issues.

3. Shipping Methods

  • We use a variety of trusted courier and shipping partners to ensure your products are delivered securely and on time.

  • The specific carrier used for your order will depend on your location and the size/weight of the package.

4. Shipping Costs

  • Shipping charges, if any, will be calculated and displayed at the checkout page before you finalize your payment.

  • Any promotional free shipping offers will be clearly noted on the Site.

5. Shipment Confirmation and Order Tracking

  • Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s).

  • The tracking number will become active within 24 hours of receiving the confirmation email. You can use this number on the carrier's website to monitor the status of your delivery.

6. Damages and Lost Shipments

  • Damages: We are not liable for any products damaged or lost during shipping. However, if you received your order damaged, please contact us immediately upon receipt so we can assist you in filing a claim with the shipment carrier. Please save all packaging materials and damaged goods before initiating a claim.

  • Lost Orders: If your tracking information shows your order has not been delivered after the estimated delivery window, please contact us promptly so we can investigate the matter with the shipping carrier.

7. Contact Us

For more information about our shipping practices, or if you have questions or concerns related to your delivery, please contact us by e-mail at: support@patrivinherbalmanju.com.