Refund & Return Policy

Created: 11/12/2025

Updated: 11/12/2025

This Refund & Return Policy ("Policy") outlines the procedures and conditions for returns and refunds for products purchased from PATRIVIN VEER GEETHA RAMA ("we," "our," or "us") via the website patrivinherbalmanju.com (the "Site").

By placing an order on our Site, you agree to be bound by the terms and conditions set forth in this Policy.

1. Returns

We want you to be satisfied with your purchase. If you need to return a product, please adhere to the following conditions:

  • Return Window: Any return must be initiated and the product must be received by us within 7 working days from the date you received the order.

  • Condition of Item: To be eligible for a return, your item must be unused, unopened (where applicable), and in the same condition that you received it. It must also be in the original packaging.

  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.

  • Initiating a Return: To start a return, please contact us using the details provided in the "Contact Us" section below. We will provide you with instructions on where to send the returned item.

Note: Items returned without prior authorization may not be accepted.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

A. Approved Refunds

If a refund is approved by the company:

  • Processing Time: It will take 7 working days from the date of approval for the refund amount to be credited to your original source account (e.g., credit card, bank account, or original method of payment).

  • Notification: You will be notified once the refund has been processed.

B. Late or Missing Refunds (If Applicable)

If you haven't received an approved refund after 7 working days, please take the following steps:

  1. Check your bank account again.

  2. Contact your credit card company or bank, as it may take some time before your refund is officially posted (processing times can vary).

  3. If you have done all of this and you still have not received your refund, please contact us.

3. Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item unless the return is a result of our error (e.g., you received a defective or incorrect item).

  • Shipping costs are non-refundable.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately upon receipt. We will work to resolve the issue promptly, which may include offering a replacement or a full refund, and arranging for the return of the incorrect item.

5. Contact Us

For questions about this Refund & Return Policy, to initiate a return, or to discuss a refund, please contact us by e-mail at:support@patrivinherbalmanju.com